{"xsrfToken":"5407767f381fe43bbcf87d845174438d1f298a3c_lout","branding":{"id":"12","key":"cs","name":"Hanzo Support","portalBaseUrl":"/servicedesk/customer/portal/12"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7668cb37-e73a-45e4-93c8-1775d5f85279/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWRlNjEyYi1lNGE1LTQyNGQtOTdhYS1jZTJiYjg1OTU4ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2NjhjYjM3LWU3M2EtNDVlNC05M2M4LTE3NzVkNWY4NTI3OSI6WyJyZWFkIl19LCJleHAiOjE3MzEzMDA0NTUsIm5iZiI6MTczMTI5OTg1NX0.RSS1SJoXXAFg-R7_FYEd1wE1J8a8XEgz_gUYuFkvUUI&client=bade612b-e4a5-424d-97aa-ce2bb85958f2&mode=fit","logoId":"7668cb37-e73a-45e4-93c8-1775d5f85279","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Hanzo Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Hanzo Knowledgebase ","userInitialAnnouncementMessageWiki":"<p>Visit our Hanzo <a href=\"https://hanzohq.atlassian.net/wiki/spaces/HNZS/overview?homepageId=1337196663\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledgebase</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Hanzo Help Center","sharedPortalName":"Help Center","announcementHeader":"Hanzo Knowledgebase ","announcementMessage":"Visit our Hanzo [Knowledgebase|https://hanzohq.atlassian.net/wiki/spaces/HNZS/overview?homepageId=1337196663] ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/21807164-a914-42ce-8c33-19b14aa809ab/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWRlNjEyYi1lNGE1LTQyNGQtOTdhYS1jZTJiYjg1OTU4ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxODA3MTY0LWE5MTQtNDJjZS04YzMzLTE5YjE0YWE4MDlhYiI6WyJyZWFkIl19LCJleHAiOjE3MzEzMDA0NTUsIm5iZiI6MTczMTI5OTg1NX0.U3r7gL1jGqyCr4nYvovogyQpy73j4fyPzKJTahNp08I&client=bade612b-e4a5-424d-97aa-ce2bb85958f2&height=300&mode=fit","bannerMediaApiFileId":"21807164-a914-42ce-8c33-19b14aa809ab","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"12","key":"cs","projectId":23994,"serviceDeskId":12,"name":"Hanzo Support","description":"<p>Welcome! You can raise a Hanzo Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","onlyPortal":true,"reqTypes":[{"id":"124","name":"Dynamic capture Change request","descriptionHtml":"","callToAction":"Dynamic capture Change request","introHtml":"<p>Request to capture a site with Hanzo crawler</p>","icon":13939,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13939","groups":[35],"key":""},{"id":"111","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>Get assistance for general problems and questions.</p>","icon":13952,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13952","groups":[35],"key":""},{"id":"130","name":"Report a General System Problem","descriptionHtml":"","callToAction":"Report a General System Problem","introHtml":"","icon":13961,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13961","groups":[35],"key":""},{"id":"120","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13938,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13938","groups":[],"key":""},{"id":"127","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":13745,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13745","groups":[],"key":""},{"id":"112","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":13929,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13929","groups":[],"key":""},{"id":"125","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":13931,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13931","groups":[],"key":""},{"id":"117","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":13927,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13927","groups":[],"key":""},{"id":"126","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"","icon":13956,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13956","groups":[],"key":""},{"id":"116","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":13928,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13928","groups":[],"key":""},{"id":"115","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":13924,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13924","groups":[],"key":""},{"id":"118","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":13958,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13958","groups":[],"key":""},{"id":"129","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"","icon":13927,"iconUrl":"https://hanzohq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13927","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"Common Requests"}],"orderMapping":{"35":[130,111,124],"39":[124],"38":[124,118],"36":[111,118],"37":[112,115,116,117]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"70b742d4-e378-34ac-9cf5-65d31a126633","appLinkName":"System Confluence","appLinkUrl":"https://hanzohq.atlassian.net/wiki","spaceKey":"HNZS","spaceName":"Hanzo Support","spaceUrl":"https://hanzohq.atlassian.net/wiki/spaces/HNZS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":12,"kbLinkDomainURLs":["https://hanzohq.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWRlNjEyYi1lNGE1LTQyNGQtOTdhYS1jZTJiYjg1OTU4ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTIzOTk0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzEzMDEwNTUsIm5iZiI6MTczMTI5OTg1NX0.TDffafHu2WUv9FMxek5znUFauLJq1VxfclxaV5VRIgM","targetCollection":"upload-project-23994","endpointUrl":"https://api.media.atlassian.com","clientId":"bade612b-e4a5-424d-97aa-ce2bb85958f2","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://hanzohq.atlassian.net/wiki","kbLinkDomainURLs":["https://hanzohq.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}